#settings{overflow:auto;padding:28px}.settings-heading{display:flex;flex-wrap:wrap;justify-content:space-between;align-items: center;gap:18px;margin-bottom:24px}.settings-heading h2{margin-bottom:8px;font-size:22px}.store-actions{display:flex;flex-wrap:wrap;align-items: center;gap:10px}.store-config-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-items: start;gap:20px}.store-config-card{border:1px solid var(--line);background:var(--surface);overflow:hidden;border-radius:10px;box-shadow:0 4px 16px #1f2d4b04}.store-config-card>header{display:flex;border-bottom:1px solid var(--line);background:#fafafa;justify-content:space-between;align-items: center;gap:10px;padding:20px 24px}.store-config-card h3{font-size:16px}.store-config-card form{display:grid;gap:22px;padding:24px}.store-field-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px 16px}.store-field-grid input,.store-field-grid select{width:100%;min-width:0;height:38px}.store-field-grid label{min-width:0}.store-field-grid input[readonly]{color:#666;background:#f5f5f5}.store-state{color:#389e0d;white-space:nowrap;background:#f6ffed;border:1px solid #b7eb8f;border-radius:4px;padding:2px 8px;font-size:12px}.store-state.off{color:#777;background:#f5f5f5;border-color:#d9d9d9}.store-config-card summary{cursor:pointer;padding:8px 0}.store-config-card details[open] summary{margin-bottom:12px}.store-test{background:#f6f9ff;border:1px solid #d6e4ff;border-radius:6px;padding:8px 14px}.store-test[open]{display:grid;gap:12px}.store-test-result{color:#389e0d;overflow-wrap:anywhere}.store-test-result:empty{display:none}.store-test-result.error{color:#cf1322}@media (max-width:1350px){.store-config-list{grid-template-columns:1fr}}@media (max-width:600px){#settings{padding:14px}.store-field-grid{grid-template-columns:1fr}.store-config-card form{padding:16px}}.store-config-card label.check{flex-direction:row;align-items: center;gap:10px}.store-config-card label.check input{order:-1;width:auto;height:auto;margin:0}.store-test>small{display:block;margin:12px 0}.header-store-control{display:flex;color:#000000a6;align-items: center;gap:6px;min-width:0;max-width:min(560px,42vw)}.header-store-label{white-space:nowrap;flex-shrink:0;font-size:12px;font-weight:500}.header-store-tabs{display:flex;overflow-x:auto;scrollbar-width:thin;align-items: center;gap:6px;min-width:0;padding:3px}.header-store-tab{position:relative;display:flex;background:var(--surface);color:#000000a6;text-align:left;border:1px solid #d9d9d9;border-radius:6px;flex:none;justify-content:flex-start;align-items: center;min-width:80px;max-width:144px;height:28px;min-height:28px;padding:3px 18px 3px 10px;font-size:12px;font-weight:600}.header-store-tab>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.header-store-tab:hover,.header-store-tab.is-active{color:#0958d9;background:#e6f4ff}.header-store-tab.is-active{border-color:#91caff}.header-store-tab.has-new-message{color:#ff4d4f;background:#fff2f0}.header-store-dot{position:absolute;background:#ff4d4f;border-radius:50%;width:6px;height:6px;top:5px;right:5px}.conversation-filters{display:flex;flex:none;align-items: center;gap:6px;padding:8px 0 8px 8px}.flag-filter-popup{position:relative;z-index:3}.flag-filter-popup>summary{display:flex;background:var(--surface);cursor:pointer;list-style:none;border:1px solid #d9d9d9;border-radius:6px;justify-content:space-between;align-items: center;gap:8px;min-width:84px;height:32px;padding:0 10px;font-size:12px}.flag-filter-popup>summary::-webkit-details-marker{display:none}.flag-filter-popup>summary:hover,.flag-filter-popup[open]>summary{border-color:#4096ff}.filter-flag{display:inline-flex;white-space:nowrap;align-items: center;gap:6px}.filter-flag>.icon,.filter-flag>.icon svg{width:14px;height:14px}.filter-chevron{display:inline-flex;color:#bfbfbf}.filter-chevron .icon,.filter-chevron svg{width:12px;height:12px}.flag-filter-menu{position:absolute;background:var(--surface);border-radius:8px;min-width:112px;padding:4px;top:calc(100% + 4px);right:0;box-shadow:0 6px 16px #0002}.flag-filter-menu button{display:flex;border:0;justify-content:flex-start;width:100%;padding:5px 10px;font-size:12px}.flag-filter-menu button[aria-selected=true]{color:#0958d9;background:#e6f4ff;font-weight:600}#clear-flag-filter{color:#bfbfbf;width:20px;height:24px;min-height:24px}#clear-flag-filter:hover{color:#595959}@media (max-width:1100px){.header-store-control{max-width:32vw}.header-store-label{display:none}}@media (max-width:860px){.workspace-header:has(.header-store-control:not([hidden])){min-height:var(--header-height);flex-wrap:wrap;flex-basis:auto;height:auto;padding-block-start:8px;padding-block-end:8px}.workspace-header:has(.header-store-control:not([hidden])) .workspace-account{display:contents}.workspace-header:has(.header-store-control:not([hidden])) .tenant-control{margin-left:auto}.header-store-control{flex:1 0 100%;order:3;max-width:100%}.header-store-label{display:block}}.simulator-mode .rail,.simulator-mode .sidebar-toggle{display:none}.simulator-mode .shell{margin-left:0}.simulator-mode .workspace-header{flex-wrap:wrap;height:auto;min-height:72px;padding:14px 24px}.simulator-mode #page-title{display:flex;align-items: center;gap:10px;font-size:24px}.simulator-mode #page-title .icon,.simulator-mode #page-title svg{width:26px;height:26px}.simulator-mode .workspace-leading{gap:20px}.simulator-mode .workspace-account{margin-left:auto}.simulator-page{display:grid;grid-template-columns:300px minmax(0,1fr);overflow:hidden;background:#fcfcfc;flex:1;gap:16px;min-height:0;padding:12px}.simulator-users{display:flex;border:1px solid var(--line);overflow:hidden;border-radius:10px;flex-direction:column;min-height:0}.simulator-users>header{display:flex;border-bottom:1px solid var(--line);justify-content:space-between;align-items: center;padding:18px 20px}.simulator-users h2{font-size:18px}.simulator-user-filters{display:grid;gap:10px;padding:12px}.simulator-user-filters>button{height:36px}.simulator-user-list{overflow:auto;flex:1;min-height:0;padding:0 8px 12px}.simulator-user{display:flex;text-align:left;white-space:normal;overflow-wrap:anywhere;background:0 0;border:0;flex-direction:column;align-items: flex-start;gap:10px;width:100%;padding:18px 16px;line-height:1.6}.simulator-user strong{font-size:15px}.simulator-user span,.simulator-user small{color:#73839b;font-size:13px}.simulator-user.active{color:#1677ff;background:#e6f4ff}.simulator-detail{display:flex;flex-direction:column;gap:12px;min-width:0;min-height:0}.simulator-empty{border:1px solid var(--line);display:grid;color:#8c8c8c;border-radius:10px;place-content: center;justify-items:center;gap:12px;min-height:180px}.simulator-empty .empty-conversation-icon{color:#bfbfbf;background:#f5f5f5}.simulator-user-toolbar{border:1px solid var(--line);display:flex;border-radius:8px;flex-wrap:wrap;align-items: center;gap:12px;padding:12px 16px}.simulation-tag{color:#ad6800;background:#fffbe6;border:1px solid #ffe58f;border-radius:4px;padding:0 6px;font-size:11px;line-height:20px}.simulator-chat{display:flex;overflow:hidden;background:#f7faff;border:1px solid #d6e4ff;border-radius:8px;flex-direction:column;flex:1;min-height:0}.simulator-conversation-header{display:grid;background:#f3f8ff;border-bottom:1px solid #d6e4ff;gap:10px;padding:12px}.simulator-conversation-header .row{justify-content:flex-end}.simulator-conversation-header .row:first-child{justify-content:space-between}.sim-conversation-label{color:#73839b;flex-direction:row;flex:1;align-items: center;gap:12px;min-width:0}.sim-conversation-label select{color:#000000e0;width:100%;min-width:0;max-width:420px}#sim-status{color:#60766b;margin-right:auto}.simulator-message-scroll{overflow:auto;flex:1;min-height:0;padding:22px 16px}.simulator-message{display:flex;flex-direction:column;align-items: flex-start;gap:6px;margin-bottom:20px}.simulator-message.customer{align-items: flex-end}.simulator-message-meta{display:flex;align-items: center;gap:8px;font-size:13px}.simulator-message-meta time{color:#8c8c8c}.simulator-message .bubble{background:#fcfcfc;max-width:85%}.simulator-message.customer .bubble:not(.recalled){color:#fff;background:#1677ff;border-color:#1677ff}.simulator-composer{background:#fcfcfc;border-top:1px solid #d6e4ff;padding:10px}.simulator-composer textarea{resize:none}.simulator-composer .composer-actions{padding-bottom:0}.sim-history-list{display:grid;gap:8px}.sim-history-item{display:flex;white-space:normal;text-align:left;flex-direction:column;align-items: flex-start;gap:6px;width:100%;padding:12px}dialog.sim-preview-dialog{overflow:hidden;width:min(460px,100vw - 20px);height:min(860px,100dvh - 32px);max-height:calc(100dvh - 32px);padding:0}.sim-preview-dialog[open]{display:flex;flex-direction:column}.sim-preview-dialog>header{display:flex;border-bottom:1px solid var(--line);justify-content:space-between;align-items: center;padding:12px 16px}#sim-preview-frame{display:flex;background:#f5f5f5;flex:1;justify-content:center;min-height:0}#sim-preview-frame iframe{background:#fcfcfc;border:0;width:390px;max-width:100%;height:100%}.simulation-preview .workspace-account,.simulation-preview #search-toggle,.simulation-preview #sidebar-toggle{display:none}.simulation-preview #page-title{display:block}.simulation-preview .workspace-header{padding:8px 16px}.simulation-preview .chat-header{padding:10px}.simulation-preview #conversation-back{display:none}@media (max-width:860px){.simulator-mode .workspace-header{padding:12px}.simulator-mode .workspace-leading{gap:12px}.simulator-mode #page-title{font-size:20px}.simulator-mode .workspace-account{justify-content:space-between;width:100%;margin-left:0}.simulator-page{grid-template-columns:220px minmax(0,1fr);gap:10px}.simulator-conversation-header .row:first-child{flex-wrap:wrap}.simulator-conversation-header #sim-webview{width:100%}.simulator-composer small{display:none}}@media (max-width:600px){.simulator-page{grid-template-columns:1fr;overflow:auto;display:flex;flex-direction:column}.simulator-users{flex:0 0 300px;max-height:300px}.simulator-user{gap:4px;padding:10px 14px}.simulator-detail{flex:1 0 520px;min-height:520px}.simulator-user-toolbar{gap:8px}.simulator-mode #simulator-back{padding:4px 8px;font-size:12px}}.task-center,.admin-page{overflow:auto;height:calc(100vh - 68px);padding:24px}.page-heading{display:flex;align-items: center;gap:12px;margin-bottom:22px}.page-heading>div{flex:1}.page-heading p{color:var(--muted);margin-top:6px}.filters{margin-bottom:18px}.filters input{max-width:340px}.task-grid{display:grid;grid-template-columns:320px minmax(400px,1fr);border:1px solid var(--line);background:#fff;border-radius:10px;min-height:65vh}.task-grid>aside{border-right:1px solid var(--line);overflow:auto;max-height:75vh;padding:12px}.task-card{display:block;text-align:left;white-space:normal;width:100%;margin-bottom:8px;line-height:1.7}.task-card.active{background:#edf3ff;border-color:#9bb8ff}.task-detail{overflow:auto;display:grid;align-content: start;gap:16px;max-height:75vh;padding:24px}.timeline{display:grid;border-left:2px solid #e5eafb;gap:16px;padding-left:16px}.timeline-item{font-size:13px}.timeline-item p{white-space:pre-wrap;margin-top:5px}.contact-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));background:#f6f8fc;border-radius:8px;gap:12px;padding:16px}.contact-grid small{display:block}.panel{border:1px solid var(--line);background:#fff;border-radius:8px;margin-top:18px;padding:18px}.team-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin-bottom:24px}.team-card{display:grid;background:#e8f1ff;border-radius:8px;gap:12px;padding:18px}.table-scroll{overflow:auto;border:1px solid var(--line);background:#fff;border-radius:8px}table{border-collapse:collapse;white-space:nowrap;width:100%}th,td{text-align:left;border-bottom:1px solid var(--line);padding:14px}th{color:var(--muted);background:#f8faff;font-size:12px}td{font-size:13px}.table-scroll button{margin-right:6px;padding:5px 8px}dialog{border:1px solid var(--line);border-radius:12px;width:min(580px,92vw);max-height:85vh;padding:0;box-shadow:0 16px 80px #0003}dialog::backdrop{background:#15223955}.dialog-heading{display:flex;border-bottom:1px solid var(--line);justify-content:space-between;align-items: center;padding:18px 22px}.dialog-heading button{border:0;padding:0 5px;font-size:22px}#dialog-body{padding:22px}#dialog-body form{display:grid;gap:16px}#dialog-body input,#dialog-body select{width:100%}#dialog-body label.check{flex-direction:row;align-items: center}#dialog-body input[type=checkbox]{width:auto}.attachments{display:flex;flex-wrap:wrap;gap:8px;padding:0 18px}.attachment img,.attachment video{display:block;border-radius:8px;max-width:220px;max-height:180px}.attachment button{font-size:12px}.upload-chip{border:1px solid var(--line);border-radius:6px;padding:8px;font-size:12px}:root{color:#000000e0;--primary:#1677ff;--line:#0505050f;--muted:#00000073;--surface:#fcfcfc;--subtle:#f5f5f5;--header-height:62px;--sidebar-width:188px;--sidebar-closed:89px;--message-radius:14px;--rail-width:1040px;font-synthesis:none;text-rendering:optimizeLegibility;background:#fcfcfc;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif,Apple Color Emoji,Segoe UI Emoji;font-size:14px}*{box-sizing:border-box}html,body{width:100%;min-width:320px;height:100%;margin:0}body:has(#workspace:not([hidden])){overflow:hidden}button,input,select,textarea{font:inherit;color:inherit;background:var(--surface);border:1px solid #d9d9d9;border-radius:6px;min-height:32px;padding:4px 11px}button{cursor:pointer;white-space:nowrap;display:inline-flex;justify-content:center;align-items: center;gap:8px;transition:background .15s,color .15s}button:hover{color:var(--primary);background:#f5f5f5}button:disabled{opacity:.5;cursor:not-allowed}button.primary,.primary{background:var(--primary);border-color:var(--primary);color:#fff;box-shadow:0 2px #0591ff1a}button.primary:hover{background:#4096ff}.danger{color:#ff4d4f}input:focus,textarea:focus,select:focus{outline:none;border-color:#1677ff;box-shadow:0 0 0 2px #0591ff1a}button:focus-visible{outline:2px solid var(--primary);outline-offset:2px}a:focus-visible{outline:2px solid var(--primary);outline-offset:2px}summary:focus-visible{outline:2px solid var(--primary);outline-offset:2px}label{display:flex;flex-direction:column;gap:7px}textarea{resize:vertical;width:100%;line-height:1.6}input[type=checkbox]{accent-color:var(--primary);min-height:0}h1,h2,h3,p{margin:0}h1{font-size:23px;font-weight:650}h2{font-size:16px;font-weight:600}h3{font-size:14px}p{line-height:1.7}small,.muted{color:var(--muted);line-height:1.6}strong{font-weight:600}.icon{display:inline-flex;flex:0 0 16px;justify-content:center;align-items: center;width:16px;height:16px}.icon svg{display:block}.icon-button{flex-shrink:0;width:32px;height:32px;padding:0}.plain{box-shadow:none;background:0 0;border:0}.brand-wordmark{display:block;object-fit:contain}.login-card{border:1px solid var(--line);display:grid;border-radius:8px;gap:20px;width:min(410px,100% - 40px);margin:10vh auto;padding:32px;box-shadow:0 8px 28px #1f2d4b08}.login-card .brand-wordmark{width:110px;margin-bottom:8px}.login-card h1{font-size:30px}.login-card p{color:var(--muted)}.login-card form{display:grid;gap:18px}.login-card form>button{height:40px}.segmented{display:flex;background:#f5f5f5;border-radius:6px;padding:3px}.segmented button{background:0 0;border:0;flex:1}.segmented .active{background:var(--surface);box-shadow:0 2px 8px #0001}#workspace{height:100dvh}.rail{position:fixed;z-index:10;width:var(--sidebar-width);display:flex;border-right:1px solid var(--line);background:var(--surface);overflow:hidden;flex-direction:column;transition:width .24s cubic-bezier(.22,1,.36,1);inset:0 auto 0 0}.console-brand{height:var(--header-height);flex:0 0 var(--header-height);display:flex;border-bottom:1px solid var(--line);justify-content:center;align-items: center;padding:0 12px}.console-brand .brand-wordmark{max-width:100%;height:17.5px;transition:transform .24s}.rail nav{overflow-x:hidden;overflow-y:auto;flex:1;padding-top:8px}.nav-group{color:#00000073;white-space:nowrap;padding:8px 16px;font-size:14px}.rail nav>:-webkit-any(button,a){display:flex;color:inherit;text-decoration:none;background:0 0;border:0;border-radius:10px;justify-content:flex-start;align-items: center;gap:10px;width:calc(100% - 24px);height:40px;margin:4px 12px;padding:0 24px}.rail nav>:-moz-any(button,a){display:flex;color:inherit;text-decoration:none;background:0 0;border:0;border-radius:10px;justify-content:flex-start;align-items: center;gap:10px;width:calc(100% - 24px);height:40px;margin:4px 12px;padding:0 24px}.rail nav>:is(button,a){display:flex;color:inherit;text-decoration:none;background:0 0;border:0;border-radius:10px;justify-content:flex-start;align-items: center;gap:10px;width:calc(100% - 24px);height:40px;margin:4px 12px;padding:0 24px}.rail nav>:-webkit-any(button,a)>span:not(.icon){white-space:nowrap;flex-shrink:0}.rail nav>:-moz-any(button,a)>span:not(.icon){white-space:nowrap;flex-shrink:0}.rail nav>:is(button,a)>span:not(.icon){white-space:nowrap;flex-shrink:0}.rail nav>:-webkit-any(button,a):hover{color:inherit;background:#f0f0f0}.rail nav>:-moz-any(button,a):hover{color:inherit;background:#f0f0f0}.rail nav>:is(button,a):hover{color:inherit;background:#f0f0f0}.rail nav>:-webkit-any(button,a).active{color:#1677ff;background:#e6f4ff;box-shadow:0 2px 8px #1f2d4b12}.rail nav>:-moz-any(button,a).active{color:#1677ff;background:#e6f4ff;box-shadow:0 2px 8px #1f2d4b12}.rail nav>:is(button,a).active{color:#1677ff;background:#e6f4ff;box-shadow:0 2px 8px #1f2d4b12}.sidebar-toggle{position:fixed;z-index:15;background:var(--surface);border:0;bottom:12px;left:44px;transform:translate(-50%)}.shell{margin-left:var(--sidebar-width);display:flex;flex-direction:column;min-width:0;height:100%;transition:margin-left .24s cubic-bezier(.22,1,.36,1)}.sidebar-collapsed .rail{width:var(--sidebar-closed)}.sidebar-collapsed .shell{margin-left:var(--sidebar-closed)}.sidebar-collapsed .rail nav>:-webkit-any(button,a)>span:not(.icon){visibility:hidden}.sidebar-collapsed .rail nav>:-moz-any(button,a)>span:not(.icon){visibility:hidden}.sidebar-collapsed .rail nav>:is(button,a)>span:not(.icon){visibility:hidden}.sidebar-collapsed .nav-group{color:#0000;position:relative}.sidebar-collapsed .nav-group:after{content:"";position:absolute;background:#d9d9d9;border-radius:5px;width:14px;height:4px;top:50%;left:37px}.sidebar-collapsed .console-brand .brand-wordmark{transform:scale(.8)}.workspace-header{z-index:4;flex:0 0 var(--header-height);height:var(--header-height);display:flex;border-bottom:1px solid var(--line);backdrop-filter:blur(18px)saturate(140%);background:#fcfcfccc;align-items: center;gap:14px;padding:5px 18px}.workspace-leading{display:flex;flex-shrink:0;align-items: center;gap:8px}#page-title{white-space:nowrap;margin-right:6px;font-size:18px;line-height:32px}#availability{width:92px;padding:4px 6px;font-size:14px}.workspace-account{display:flex;align-items: center;gap:18px;min-width:0;margin-left:auto}.tenant-control{display:flex;color:#000000a6;align-items: center;gap:6px;min-width:0}.tenant-control>span:first-child{white-space:nowrap;font-size:12px}.tenant-badge{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#0958d9;background:#e6f4ff;border:1px solid #91caff;border-radius:6px;max-width:min(300px,30vw);padding:6px 12px;font-size:13px;font-weight:600}.tenant-config{max-width:620px;margin-bottom:20px}.account-menu{position:relative;flex-shrink:0}.account-menu summary{list-style:none;display:flex;cursor:pointer;border-radius:6px;align-items: center;gap:9px;padding:4px 6px}.account-menu summary::-webkit-details-marker{display:none}.account-menu summary:hover{background:#f5f5f5}.account-copy{display:flex;flex-direction:column;gap:3px}.account-copy strong{font-size:13px}.role-tag{color:#0958d9;background:#e6f4ff;border:1px solid #91caff;border-radius:4px;padding:0 5px;font-size:10px;line-height:16px}.account-dropdown{position:absolute;background:var(--surface);border-radius:8px;min-width:150px;padding:5px;top:100%;right:0;box-shadow:0 6px 18px #0002}.account-dropdown button{display:flex;border:0;justify-content:flex-start;width:100%;padding:8px 12px}#logout{color:#ff4d4f}#connection{color:#ad6800;font-size:11px}.connected{display:none}.desk-grid{display:grid;grid-template-columns:344px minmax(0,1fr);overflow:hidden;flex:1;min-height:0}.desk-grid.context-open:not(.is-empty){grid-template-columns:344px minmax(0,1fr)304px}.inbox,.chat,.customer-panel{background:var(--surface);min-width:0;min-height:0}.inbox{display:flex;border-right:1px solid var(--line);flex-direction:column}.conversation-search{padding:12px 14px 10px}.conversation-search input{width:100%}.inbox-tabs-row{position:relative;display:flex;flex:none;align-items: center;min-height:48px;padding:0 12px}.inbox-tabs-row:after{content:"";position:absolute;background:var(--line);height:1px;bottom:0;left:12px;right:12px}.inbox-tabs{display:flex;flex:1;gap:2px}.inbox-tabs button{position:relative;z-index:1;background:0 0;border:0;border-bottom:2px solid #0000;border-radius:0;height:48px;padding:7px 10px;font-size:13px}.inbox-tabs button[aria-selected=true]{color:var(--primary);border-bottom-color:var(--primary)}#query-filters{display:flex;align-items: center;gap:8px;padding:8px 12px;font-size:12px}.inbox-list{overflow-y:auto;flex:1;min-height:0;padding:4px 0 18px}.conversation-row{position:relative;display:flex;color:inherit;text-align:left;background:0 0;border:0;border-radius:8px;align-items: center;gap:11px;width:calc(100% - 16px);min-height:80px;margin:0 8px;padding:12px 10px}.conversation-row+.conversation-row:after{content:"";position:absolute;top:0;background:#0505050b;height:1px;left:10px;right:10px}.conversation-row:hover{background:var(--surface);color:inherit;box-shadow:0 2px 8px #1f2d4b12}.conversation-row.active{background:#e6f4ff;box-shadow:0 2px 8px #1f2d4b12}.conversation-row.active:after,.conversation-row.active+.conversation-row:after{opacity:0}.conversation-row-content{display:grid;grid-template-columns:minmax(0,1fr)auto;flex:1;gap:12px;min-width:0}.conversation-row-main{display:grid;gap:8px;min-width:0}.conversation-row-heading{display:flex;align-items: center;gap:6px;min-width:0}.conversation-row-heading strong{overflow:hidden;text-overflow:ellipsis;font-size:14px}.conversation-row-count{color:var(--muted);font-size:11px}.conversation-row-aside{display:grid;align-content: start;justify-items:end;gap:9px}.conversation-row time{color:#98a5a2;font-size:10px}.conversation-flag .icon{width:13px;height:13px}.filled svg{fill:currentColor}.preview{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#8b9794;font-size:12px}.avatar{display:inline-flex;border-radius:50%;flex:0 0 32px;justify-content:center;align-items: center;width:32px;height:32px;font-size:14px;font-weight:600}.customer-avatar{color:#31504c;background:#dbeae6}.staff-avatar{color:#073b84;background:#bae0ff}.badge{color:#fff;background:#ff4d4f;border-radius:10px;padding:0 5px;font-size:10px;font-weight:400;line-height:18px}.pagination{display:flex;justify-content:center;align-items: center;gap:12px;padding:6px 12px;font-size:12px}.chat{display:flex;overflow:hidden;flex-direction:column}.empty-conversation{display:grid;text-align:center;flex:1;place-content: center;justify-items:center;gap:5px;padding:30px}.empty-conversation p{color:var(--muted);font-size:14px}.empty-conversation-icon{display:grid;color:#397c73;background:#e0eeea;border-radius:22px;place-items: center;width:64px;height:64px;margin-bottom:10px}.empty-conversation-icon .icon,.empty-conversation-icon svg{width:26px;height:26px}.chat-header{position:relative;z-index:2;display:flex;border-bottom:1px solid var(--line);background:#fcfcfcd6;flex-wrap:wrap;flex-shrink:0;justify-content:space-between;align-items: center;gap:10px 20px;padding:12px 24px}.chat-title{display:flex;flex:330px;align-items: center;gap:12px;min-width:0}.chat-title-copy{display:flex;flex-wrap:wrap;flex:1;align-items: center;gap:4px 12px;min-width:0}.chat-title h2{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-title-meta{display:flex;flex:180px;align-items: center;gap:12px;min-width:0;font-size:12px}.chat-title-meta small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}#conversation-channel{white-space:nowrap}#customer-conversations{min-width:160px;max-width:min(420px,48vw);font-size:12px}.status-tag{color:#000000a6;white-space:nowrap;background:#fafafa;border:1px solid #d9d9d9;border-radius:4px;padding:0 7px;font-size:12px;line-height:20px}.toolbar{display:flex;flex-wrap:wrap;flex:0 auto;justify-content:flex-end;gap:8px;min-width:0}.toolbar button{height:32px}.toolbar .command-label{white-space:nowrap}.flag-control{display:flex;position:relative;border:1px solid #d9d9d9;border-radius:6px;flex-direction:row;align-items: center;gap:0;height:32px;padding-left:10px}.flag-control>.icon{color:var(--flag-color)}.flag-control>.icon svg{fill:currentColor}.flag-control select{background:0 0;border:0;max-width:95px;padding-left:5px;font-size:12px}.mobile-back{display:none}.message-scroll{overflow-y:auto;flex:1;min-height:0;padding:24px clamp(18px,3vw,40px) 20px}.message-stream{min-height:0}.message-line{display:flex;width:min(100%,var(--rail-width));align-items: flex-start;gap:10px;margin:8px auto}.message-line.from-human,.message-line.from-bot{flex-direction:row-reverse}.sender-avatar,.sender-spacer{flex:0 0 32px;width:32px;height:32px;font-size:10px}.sender-avatar{border:1px solid #233c381a}.sender-customer{color:#31504c;background:#dcebe7}.sender-human{color:#fff;background:#1677ff}.sender-bot{color:#315f83;background:#e5f0fb}.message-content{width:-moz-fit-content;width:fit-content;min-width:0;max-width:min(76%,680px)}.from-human .message-content,.from-bot .message-content{display:flex;flex-direction:column;align-items: flex-end}.message-sender{display:flex;align-items: center;gap:8px;margin:0 4px 5px;font-size:11px}.message-sender time{color:#98a5a2;font-size:10px}.from-human .message-sender,.from-bot .message-sender{flex-direction:row-reverse}.bubble{white-space:pre-wrap;overflow-wrap:anywhere;border-radius:var(--message-radius);color:#30413e;background:var(--surface);border:1px solid #dfe6e4;width:-moz-fit-content;width:fit-content;max-width:100%;padding:10px 14px;line-height:1.65;box-shadow:0 2px 8px #16393409}.from-human .bubble{color:#fff;background:#1677ff;border-color:#1677ff;box-shadow:0 2px 8px #1677ff1f}.from-bot .bubble{background:#f3f7fb;border-color:#d8e5f1}.bubble.recalled{color:#8c8c8c;box-shadow:none;background:#f5f5f5;border:1px dashed #d9d9d9;font-style:italic}.recall{opacity:0;color:#8c8c8c;background:0 0;border:0;height:24px;min-height:24px;padding:0 4px;font-size:12px}.message-content:hover .recall{opacity:1}.recall:focus-visible{opacity:1}.recall:hover{color:#d4380d}.history-button{display:block;color:var(--muted);border:0;margin:0 auto 14px;font-size:12px}.composer{width:min(calc(100% - clamp(36px,6vw,80px)),var(--rail-width));border-radius:var(--message-radius);overflow:hidden;background:#fcfcfcdc;border:1px solid #ccd8e8c7;flex:none;margin:0 auto 20px;box-shadow:0 10px 28px #1f2d4b11}.composer textarea{resize:none;background:0 0;border:0;min-height:66px;max-height:160px;padding:10px 16px 5px}.composer textarea:focus{box-shadow:none}.composer-actions{display:flex;justify-content:space-between;align-items: center;gap:8px;padding:5px 10px 9px}.composer-actions small{flex:1;font-size:12px}.file-button{display:inline-flex;cursor:pointer;color:#667773;border-radius:6px;justify-content:center;align-items: center;width:32px;height:32px}.file-button:hover{background:#f0f0f0}.attachments{display:flex;flex-wrap:wrap;gap:8px;padding:0 16px}.attachments:empty{display:none}.upload-chip{margin-top:10px;font-size:12px}.attachment{max-width:100%;margin-top:6px}.attachment img{display:block;border-radius:10px;max-width:min(300px,100%);max-height:260px}.attachment video{display:block;background:#101615;border-radius:10px;width:min(360px,100%);max-height:320px}.attachment .media-preview{cursor:zoom-in;background:0 0;border:0;padding:0}.attachment button{white-space:normal;max-width:100%}.closed-notice{text-align:center;color:var(--muted);border-top:1px solid var(--line);padding:14px;font-size:12px}.customer-panel{border-left:1px solid var(--line);overflow-y:auto}.context-header{border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items: center;min-height:58px;padding:10px 18px}.customer-card{display:flex;align-items: flex-start;gap:12px;padding:20px 18px}.customer-card>div{min-width:0}.customer-card .avatar{flex-basis:40px;width:40px;height:40px}.customer-reference{overflow-wrap:anywhere;display:block;margin-top:5px;font-size:11px}.detail-block{border-top:1px solid var(--line);display:grid;gap:12px;padding:18px 20px}.detail-block h3{color:#80908c;letter-spacing:.05em;font-size:11px}.detail-block dl{display:grid;gap:10px;margin:0}.detail-block dl>div{display:flex;justify-content:space-between;align-items:baseline;gap:12px}.detail-block dt{color:#8d9996;flex-shrink:0;font-size:11px}.detail-block dd{color:#40504d;text-align:right;overflow-wrap:anywhere;min-width:0;margin:0;font-size:12px}.detail-block form{display:grid;gap:10px}.detail-block form button{justify-self:end}.conversation-participants{display:grid;gap:12px}.conversation-participant{display:flex;align-items: center;gap:8px;font-size:12px}.conversation-participant .avatar{flex-basis:28px;width:28px;height:28px;font-size:10px}.context-backdrop{display:none}.prewrap{white-space:pre-wrap;overflow-wrap:anywhere}.row{display:flex;flex-wrap:wrap;align-items: center;gap:8px}.row>small{flex:1}.row>input{flex:1;min-width:120px}.empty{text-align:center;color:var(--muted);padding:35px 12px}.inbox-empty{display:grid;color:var(--muted);place-content: center;justify-items:center;gap:8px;min-height:100%;padding:18px;font-size:14px}.inbox-empty>.icon,.inbox-empty>.icon svg{width:64px;height:48px}#notice{position:fixed;z-index:1200;background:#fffbe6;border:1px solid #ffe58f;border-radius:8px;max-width:85vw;padding:10px 16px;top:16px;left:50%;transform:translate(-50%);box-shadow:0 4px 20px #0001}.task-center,.admin-page{flex:1;height:auto;min-height:0}.task-center .page-heading h1{font-size:20px}.task-card{display:block}.team-cards button{justify-self:start}.customer-mode .tenant-control,.customer-mode .header-store-control,.customer-mode #customer-open,.customer-mode .rail{display:none}.customer-mode .shell{margin-left:0}.customer-mode #sidebar-toggle{display:none}.customer-mode .from-customer{flex-direction:row-reverse}.customer-mode .from-human{flex-direction:row}.customer-mode .from-customer .message-content{display:flex;flex-direction:column;align-items: flex-end}.customer-mode .from-human .message-content{align-items: flex-start}.customer-mode .from-customer .bubble{color:#fff;background:#1677ff;border-color:#1677ff}.customer-mode .from-human .bubble{color:#30413e;background:var(--surface);border-color:#dfe6e4}.customer-mode .from-customer .message-sender{flex-direction:row-reverse}.customer-mode .from-human .message-sender{flex-direction:row}[hidden]{display:none!important}@media (max-width:1450px){.desk-grid,.desk-grid.context-open:not(.is-empty){grid-template-columns:344px minmax(0,1fr)}.customer-panel{position:fixed;z-index:850;width:min(380px,100vw - 24px);inset:0 0 0 auto;box-shadow:-18px 0 48px #122a4c33}.context-backdrop:not([hidden]){display:block;position:fixed;z-index:840;background:#122a4c20;border:0;border-radius:0;width:100%;height:100%;inset:0}.toolbar .command-label{display:none}.toolbar button{width:32px;padding:0}.flag-control{width:32px;padding-left:7px}.flag-control select{opacity:0;position:absolute;cursor:pointer;width:32px;min-width:0;inset:0}.chat-header{gap:10px 14px}.workspace-account{gap:8px}.account-copy{display:none}}@media (max-width:991px){:root{--sidebar-closed:0px}.sidebar-toggle{top:15px;bottom:auto;left:20px}.sidebar-collapsed .workspace-header{padding-left:42px}.rail{box-shadow:8px 0 24px #0001}.sidebar-collapsed .rail{border:0}.workspace-header{gap:8px}.workspace-leading{gap:4px}#page-title{font-size:16px}.tenant-control>span:first-child{display:none}.tenant-badge{max-width:25vw}}@media (max-width:860px){:root{--header-height:56px}.desk-grid,.desk-grid.context-open:not(.is-empty){grid-template-columns:minmax(0,1fr)}.desk-grid .chat{display:none}.desk-grid.has-conversation .chat{display:flex}.desk-grid.has-conversation .inbox{display:none}.desk-grid:has(#conversation-search-wrap:not([hidden])) .inbox{display:flex}.desk-grid:has(#conversation-search-wrap:not([hidden])) .chat{display:none}.mobile-back{display:inline-flex}.chat-header{padding:12px 14px}.toolbar{flex-basis:100%;justify-content:flex-end}.chat-title{flex-basis:auto}.message-scroll{padding:18px 14px}.message-content{max-width:84%}.composer{width:calc(100% - 28px);margin-bottom:14px}#page-title{display:none}.workspace-header{padding-right:10px}.workspace-account{gap:5px}.tenant-badge{max-width:40vw}.account-menu summary>.icon{display:none}.task-grid{grid-template-columns:1fr}.task-grid>aside{max-height:260px}.task-center,.admin-page{padding:16px}.task-detail{max-height:none;padding:16px}.contact-grid{grid-template-columns:1fr}}@media (hover:none){.recall{opacity:1}}@media (prefers-reduced-motion:reduce){.rail,.shell,.brand-wordmark,button{transition:none!important}}.toolbar #response-mode{width:32px;padding:0}.chat-title-meta{overflow:hidden}#customer-conversations{flex:1;width:180px;min-width:0}.status-tag{flex-shrink:0}.conversation-row{cursor:pointer}.conversation-row:focus-visible{outline:2px solid var(--primary);outline-offset:-2px}.conversation-flag{position:relative}.conversation-flag select{position:absolute;opacity:0;cursor:pointer;width:24px;height:24px;min-height:0;inset:-4px}.language-menu{position:relative}.language-menu>summary{display:inline-flex;list-style:none;cursor:pointer;border:1px solid #d9d9d9;border-radius:6px;justify-content:center;align-items: center}.language-menu>summary::-webkit-details-marker{display:none}.language-menu .account-dropdown{z-index:20}.context-section-heading{display:flex;justify-content:space-between;align-items: center}.context-section-heading button{color:#1677ff;height:24px;min-height:24px;padding:0 4px;font-size:12px}.note-preview:not(.expanded){display:-webkit-box;-webkit-line-clamp:3;overflow:hidden;-webkit-box-orient:vertical}.order-empty{border:1px solid var(--line);border-radius:8px;padding:12px;font-size:13px}#expand-note{color:#1677ff;justify-self:start;height:auto;min-height:22px;padding:0;font-size:12px}dialog.side-drawer{background:var(--surface);border:0;border-radius:0;width:min(640px,100vw);height:100dvh;max-height:none;margin:0;inset:0 0 0 auto}.side-drawer[open]{display:flex;flex-direction:column}.side-drawer .dialog-heading{flex-shrink:0;padding:16px 24px}.drawer-body{overflow:auto;display:flex;flex-direction:column;flex:1;gap:16px;padding:24px}.drawer-body details>summary{color:#1677ff;cursor:pointer;margin-bottom:16px}.drawer-footer{display:flex;border-top:1px solid var(--line);gap:8px;padding:16px 24px}#note-history-list table{table-layout:fixed;white-space:normal;font-size:12px}#note-history-list th,#note-history-list td{vertical-align:top;padding:9px}#note-history-list th:first-child{width:80px}#note-history-list th:last-child{width:120px}.response-mode-options{display:grid;gap:18px;margin:20px 0}.response-mode-options>label{display:flex;flex-direction:row;align-items: flex-start}.response-mode-options>label>div{display:grid;gap:4px}.rail nav .nav-external{display:inline-flex;color:var(--muted);margin-left:auto}.rail nav .nav-external .icon,.rail nav .nav-external svg{width:12px;height:12px}.customer-detail-rows{display:grid;gap:10px;min-width:0}.customer-detail-rows .context-label{overflow-wrap:anywhere;margin:10px 0 2px}.customer-detail-rows dl{display:grid;gap:10px;margin:0}.customer-detail-rows dl>div{display:flex;justify-content:space-between;align-items:baseline;gap:12px}.customer-detail-rows dt{color:#8d9996;overflow-wrap:anywhere;min-width:0;font-size:11px}.customer-detail-rows dd{color:#40504d;text-align:right;white-space:normal;overflow-wrap:anywhere;min-width:0;max-width:170px;margin:0;font-size:12px}.customer-detail-card{display:grid;border:1px solid var(--line);background:#fff;border-radius:8px;gap:10px;min-width:0;padding:12px}.customer-detail-card dl>div{display:grid;grid-template-columns:minmax(0,2fr)minmax(0,3fr)}.customer-detail-card dd{max-width:none}.customer-detail-icon{display:inline-block;object-fit:contain;text-align:center;width:24px;height:24px}.customer-detail-stars{position:relative;display:inline-block;white-space:nowrap;color:#eee;font-size:16px}.customer-detail-stars .stars-fill{position:absolute;overflow:hidden;color:#fadb14;inset:0 auto 0 0}